Refund and Return Policy


Returns and Exchange

1. To benefit from Return, Exchange and Warranty services, original invoice is required.

2. All items are subject to Return and Exchange except (Books, Electronics, Software, Video Games and Prepaid Cards) unless found with a manufacturing defect

3. Item is in original packing condition

4. Return is within 3 days and exchange is within 7 days of date of purchase

5. Offers item can be returned with the purchased item if the offers item is still in the original condition, otherwise its price will be deducted

6. Item purchased through vouchers, credit card or through installment service cannot be refunded in cash

7. Refunding the amount collected on behalf of 3rd parties depends solely on the service provider’s Return & Exchange policies, and it requires customer providing the payment slip alongside Alamoudi Website Invoice.

 

(These additional terms and conditions are applied for online purchases)

8. Accepting shipment from shipping company declares that the shipment (carton) is in good condition and it is sealed upon receiving.

9. The return and exchange period is calculated from the date of delivery and you must have the sealed invoice that arrived with the shipment.

10. Return and exchange can be done through any Alamoudi website. showroom the nearest (click here to see all Showrooms), If the showroom is not available in your city, please contact us at the unified number for your service 920 000 089. A representative of the shipping company will come to pick the order.

 

Immediate Defective Items Replacement

• Alamoudi Website. will replace devices with a manufacturing defect (non-software) with a similar item within three (3) days of purchase date based on following condition:

1. Device must be free of scratches or signs of misuse.

2. Original packaging along with the box, user manuals and accessories must be returned with the device.

3. A technical report from the Authorized Service Center might be required prior to replacement.

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