Warranty Terms & Conditions
Alamoudi Website's warranty policy ensures that your product is protected against any defects in material, design and/or workmanship after purchase of the product. On selected products and in instances where Alamoudi Website'is considered the seller, warranty repairs will be carried out at Alamoudi Website''s authorized service centres. In instances where a product is bought through a seller that is not Alamoudi Website', the terms of the respective seller’s warranty will apply.
The warranty is not applicable to cases other than defects in material, design and/or workmanship. Warranty obligations are limited to repairing of defective product or refunding the amount of the purchased product (such decision at the product Seller’s discretion). Not all products are covered by the warranty, always check the product listing to know if it includes warranty benefits. In the case of a refund, the customer must return all the accessories of the product. Otherwise, the amount of any missing item will be deducted from the amount of the product.
In cases where Alamoudi Website'are considered the seller, a twelve (12) month warranty will be provided for eligible items purchased within Saudi Arabia. Repair or replacement under the terms of a warranty does not provide a right to extension or renewal of the warranty period. Warranty terms are in accordance with your device manufacturer. In the event that your product cannot be repaired but is still under the manufacturer's warranty, we'll issue a replacement or, if a replacement isn't available, you'll be refunded in full.
To avail of warranty services if a defect occurs in your product within the valid warranty period, please send a message with an attached picture of your product to the Alamoudi Website' customer service atc.one/store/. Alamoudi Website' shall contact you within 24 hours to validate the claim and to set a time for collection. Once collected and approved by Alamoudi Website', the product shall be sent for repair at the service center and returned back to you within 21 working days.